Any mention of “we” or “us” in the context of Wornright.com refers to the Wornright.
**Refund Policy for Wornright Authenticated Luxury Shopping – Ensuring Satisfaction in Luxury**
At Wornright, we are dedicated to providing our valued customers with an unparalleled shopping experience in the realm of luxury designer goods. Our refund policy is meticulously designed to ensure transparency, fairness, and customer satisfaction. Below, we outline the intricacies of our refund process in detail:
**1. Refund Period:**
We understand that circumstances may arise where a customer wishes to return a purchased item. To accommodate such situations, we offer a refund window of 30 days from the date of purchase. This time frame allows customers ample opportunity to assess their purchase and decide whether it meets their expectations. This refund window might change without prior notice.
**2. Extended Refund Deadline:**
Recognizing that certain situations may warrant additional time for consideration or unforeseen circumstances may delay the initiation of a refund request, Wornright reserves the right to extend the refund deadline at our sole discretion. In exceptional cases, this extended deadline may span up to 180 days following the acceptance of the refund request. This flexibility ensures that customers have sufficient time to evaluate their purchase thoroughly and make an informed decision.
**3. Refund Method:**
For the convenience and security of our customers, refunds are exclusively processed via bank transfer. This method ensures a swift and secure transfer of funds directly to the customer’s designated bank account. By opting for bank transfer, we aim to streamline the refund process and minimize any potential delays or complications associated with alternative refund methods.
**4. ID Verification:**
As part of our commitment to safeguarding against fraudulent activities and protecting the interests of our customers, Wornright requires ID verification before processing any refund. This verification process serves as a crucial security measure, allowing us to verify the identity of the account holder and mitigate the risk of unauthorized refund requests. We appreciate our customers’ cooperation in adhering to this requirement, as it helps us maintain the integrity and security of our refund process.
**5. Condition of Returned Items:**
In order to qualify for a refund, returned items must meet certain criteria. Specifically, items must be in their original condition, unworn, and with all tags attached. This ensures that returned items are suitable for resale and maintains the integrity of our inventory. Any signs of wear, damage, or alteration may result in the rejection of the refund request. We encourage customers to carefully inspect their purchases upon receipt to ensure compliance with these guidelines.
**6. Refund Processing Time:**
Upon approval of a refund request and successful completion of the ID verification process, customers can expect their refund to be processed within a reasonable timeframe (30 days from the date of refund confirmation email). While we strive to expedite the refund process, please allow up to 30 business days for the refund to be processed and reflected in your bank account. We can, at any point, should we find it necessary, pause, cancel or increase the deadline to up to 180 days after our initial refund agreement. We appreciate your patience and understanding as we diligently work to facilitate the refund transaction.
**7. Non-Refundable Items:**
It is important to note that certain items may not be eligible for a refund. This includes items marked as final sale or those that have been customized or altered according to the customer’s specifications. Additionally, any items that do not meet the aforementioned criteria for return, such as being in their original condition with tags attached, may also be deemed non-refundable. We encourage customers to review the product description and terms of sale carefully before making a purchase to avoid any misunderstandings regarding refund eligibility.
**8. Refund Discretion:**
While we endeavor to accommodate all refund requests in accordance with our policies, Wornright reserves the right to refuse, pause or cancel any refund request that violates our terms and conditions. This may include instances of suspected misuse, abuse, or violation of our policies. In such cases we may increase the refund deadlines to 180+ days till we can be satisfied there hasn’t been any further misuse of our policies. We appreciate our customers’ cooperation and understanding in adhering to our guidelines and maintaining the integrity of our refund process.
Before or during (and after) your refund process, we reserve the right to withhold or delay refunds or seek compensation in certain circumstances, including but not limited to:
- At Wornright, we uphold the confidentiality of all communications between buyers and sellers, as well as with our representatives. Any emails, messages, conversations, or chats exchanged between you and Wornright.com, its partners, or chat representatives are considered confidential.
- Breach of Policy: Should you choose to share any of these communications without prior authorisation, we will consider it a breach of our confidentiality policy. If you have any concerns or questions regarding this policy, please feel free to reach out to us for clarification before shopping (buying or selling) on our website.
- If you engage in any activity via video, audio or text we deem to damage the reputation or public image of our company or website or partners, we may choose to pause a refund, cancel or increase the standard refund processing time.-4
- Financial Compensation for Damages: Any demonstrable damages caused to the image, reputation, or operations of our company or website or partners as a result of your actions may be converted to an equivalent financial amount. This amount will then be deducted from any refund owed to you. We hope that all of our customers have a positive experience and we welcome constructive feedback. However, we must reserve the right to protect our business interests in cases where significant harm is caused.
- In certain circumstances, we reserve the right to pause, cancel, or extend the refund processing time if we identify that a user account has been shared or if discrepancies exist between the information provided on the order and the account details. This includes discrepancies in names, billing addresses, and delivery addresses.
- Prohibition on Account Sharing: It is prohibited for two or more users to share a single account. Each customer must have their own unique account registered with us. If we determine an account has been shared, we may at our discretion pause any refunds. By implementing these measures, we aim to ensure the security and accuracy of our refund processes.
- Account Security and Suspicious Activity: We prioritise the security and integrity of our users’ accounts. To safeguard our services and protect our users, we monitor login activities for any irregular patterns that may indicate unauthorised access or other security concerns.
- Irregular Login Patterns: We consider login attempts from various countries, different IP addresses, or the use and/or creation of multiple accounts by a single user within a short time frame as potential indicators of suspicious activity.
- Suspicious Activity: If we detect such irregularities, we may take precautionary measures to protect the affected accounts. These measures may include, but are not limited to, temporary or permanent suspension of the account, requesting additional verification, or blocking access to certain features.
- Accuracy of Information: At Wornright, we are committed to maintaining a trustworthy and secure environment for all our customers. To ensure this, we require that all information provided by customers during the order process and in any communication with our staff agents be accurate and truthful.
- Prohibition of False Information: Providing false, misleading, or incomplete information during any part of the order process or in communication with our staff agents is strictly prohibited. Engaging in deceptive practices or lying to our staff agents will be considered a violation of this policy.
- Customers found to have provided false or misleading information may face order cancellations, suspension of their account, and/or being prohibited from making future purchases. Orders, payments, and refunds may be placed on hold or cancelled if we are unable to verify the information provided.
**9. Contact Us:**
Should you have any questions, concerns, or require assistance regarding our refund policy or the refund process in general, our dedicated customer support team is here to assist you. Please don’t hesitate to reach out to us via email at help@wornright.com for prompt and personalized assistance. Your satisfaction is our utmost priority, and we are committed to ensuring a positive experience for all our customers.
By visiting our website and/or making a purchase on Wornright.com , you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. If you do not wish to abide by any or all of our policies, we do require that you do not access our website, place an order, our browse our webpages. We value your trust and we remain steadfast in our commitment to providing exceptional service and support throughout your shopping journey.
Wornright