1. INTRODUCTION AND ACCEPTANCE

1.1 About These Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” “your”) and Wretail Ltd (“Company,” “we,” “us,” “our”), the operator of the online marketplace located at wornright.com (“Platform”).

These Terms govern your access to and use of the Platform, including but not limited to browsing, listing items for sale, purchasing items, and any other interaction with our services.

1.2 Acceptance

By accessing, browsing, or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Shipping Policy, Return and Refund Policy, and Privacy Policy (collectively, the “Policies”).

If you do not agree with any provision of these Terms, you must immediately cease using the Platform.

1.3 Updates and Modifications

We reserve the right to modify, update, or replace these Terms at any time and without prior notice. The most current version will always be posted on the Platform with the effective date indicated above.

Your continued use of the Platform following the posting of any changes constitutes your acceptance of such changes. We encourage you to review these Terms periodically.

Continued use of the Platform after any modification constitutes your unconditional acceptance of the modified Terms.

2. THE PLATFORM AND OUR ROLE

2.1 Marketplace Facilitator

Wornright operates as an online marketplace that connects independent sellers with buyers. We are not a party to any transaction between sellers and buyers. We do not own, manufacture, or sell any of the items listed on our Platform.

We act solely as a facilitator, providing the technology infrastructure that enables sellers to list items and buyers to purchase them. The contract of sale is strictly between the seller and the buyer.

2.2 No Agency or Partnership

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between us and any User. Sellers are independent contractors operating their own businesses and are not agents, employees, or representatives of Wornright.

2.3 Intellectual Property Acknowledgment

All brand names, trademarks, logos, and intellectual property mentioned or displayed on our Platform—including but not limited to Chanel, Hermès, and other luxury brands—remain the exclusive property of their respective owners.

We do not claim ownership of, nor are we affiliated with, any brand whose products are listed on our Platform. Our use of brand names is purely descriptive and for the purpose of accurately representing items listed by sellers.

3. USER REGISTRATION AND ACCOUNTS

3.1 Who Can Use the Platform

To use the Platform, you must:

• Be at least 18 years of age

• Have the legal capacity to enter into binding contracts

• Provide truthful, accurate, and complete information

• Not be prohibited by any applicable law from using our services

3.2 Account Creation

Buyers may checkout as guests, though we strongly encourage account creation to facilitate:

• Order tracking

• Access to order history

• Expedited customer support

• Notifications regarding your orders and activity

Sellers are required to register for an account. Registration entails providing:

• Full legal name or business name

• Contact information (email, phone number, address)

• Payment details for payout processing

• Any additional information we may reasonably request

3.3 Account Integrity and Restrictions

You represent and warrant that all information provided to us is true, accurate, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You are not authorised to maintain or operate more than one account for the purpose of buying, selling, or otherwise using the Platform.

Non-adherence to any provision of this Section 3 shall constitute a material breach of these Terms and may result in immediate account suspension or termination.

3.4 Account Verification

Sellers must undergo verification prior to receiving any payouts. Verification may include:

• Identity verification

• Business registration verification

• Address confirmation

• Payment method validation

• Any additional checks we deem necessary

4. SELLER OBLIGATIONS AND RESPONSIBILITIES

4.1 Listing Accuracy

Sellers are required to describe items with the utmost accuracy, clearly stating any and all defects, imperfections, or discrepancies from the item’s original condition.

Items must be categorised accurately as:

4.2 Image Requirements

Sellers are required to provide at least one main image of each listed item. Additional images are at the seller’s discretion.

Buyers acknowledge and agree that they cannot request further images, particularly for items listed as New or Like New. The main image shall be deemed sufficient representation unless the seller voluntarily provides additional images.

4.3 Authenticity Guarantee

Sellers expressly guarantee the authenticity of all items listed on the Platform.

By listing an item, sellers represent, warrant, and covenant that:

• The item is genuine and not counterfeit

• The item is not stolen or otherwise illegally obtained

• The seller has lawful title and the right to sell the item

• All descriptions and images accurately represent the item

4.4 Consequences of Inauthenticity

Where a seller submits an item that fails our authenticity verification, or is otherwise determined to be counterfeit, the seller shall:

• Bear a penalty fee of 5% of the item’s sale price

• Pay for return shipping of the item

• Have their account suspended or terminated

• Be subject to legal action for any losses suffered by the buyer or the Platform

We take authenticity very seriously. Any breach of this Section 4.3 shall be treated as a material and fundamental breach of these Terms.

4.5 Seller Licensing and Royalties

By listing an item on our Platform, sellers grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to:

• Use, reproduce, modify, and display listing images and descriptions

• Use listing content for marketing and promotional purposes

• Sub-license the foregoing rights to our affiliates and partners

This license shall subsist for the duration of the listing and thereafter for archival and promotional purposes.

5. BUYER OBLIGATIONS AND RESPONSIBILITIES

5.1 Payment Commitment

By checking out and receiving an order number, the buyer enters into a binding agreement to complete payment for the item(s) purchased.

The buyer is bound to complete payment once they have been provided with an order confirmation number.

5.2 Information Accuracy

Buyers are required to submit true, valid, and up-to-date information, including but not limited to:

• Billing and shipping addresses

• Contact information

• Payment details

• Any other information we may reasonably require

Providing false, inaccurate, or outdated information shall constitute a breach of these Terms and may result in account suspension or termination.

5.3 No Multiple Accounts

Buyers are not authorised to operate more than one account for the purpose of purchasing, tracking orders, or otherwise using our services.

5.4 Consequences of Breach

Non-adherence to any provision of this Section 5 shall constitute a material breach and may result in immediate account suspension or termination, with or without prior notice.

6. FEES, COMMISSIONS, AND PAYMENTS

6.1 Seller Commission

We charge sellers a variable commission fee on every completed sale. The commission rate ranges from 0% to 20% of the total sale price and is determined based on:

• Product category

• Seller history and performance

• Promotional campaigns

• Any other criteria we may reasonably apply

There is no listing fee. Commission fees are deducted automatically at the point of sale.

6.2 Buyer Fees

Buyers do not pay any service fee to use the Platform. The buyer pays only:

• The purchase price of the item

• Shipping fees (where applicable)

6.3 Payouts to Sellers

Sellers shall be paid via their selected payment method, which may include:

• Bank transfer

• Credit card

• Cryptocurrency

• Any other method we may offer from time to time

Payouts are processed within 24 hours of confirmed order completion, subject to:

• Successful authenticity verification

• Delivery confirmation

• Any additional checks we may reasonably require

We reserve the right to delay payouts where further checks are deemed necessary. Such delays may extend beyond 24 hours at our sole discretion.

6.4 Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)

• PayPal

• Bank Transfer

• Cryptocurrency (as and when offered)

• Any other methods we deem appropriate to introduce in the future

The availability of payment methods may vary by jurisdiction and is subject to change without prior notice.

7. AUTHENTICITY VERIFICATION PROCESS

7.1 Overview

Wornright offers a live authenticity verification service. Once an item is purchased, the seller ships the item to our designated inspection facility in Belgium. Our authentication experts examine the item to confirm its authenticity.

7.2 Verification Procedure

Upon receipt at our inspection facility:

1. The item undergoes thorough examination by qualified authenticators

2. We assess the item against established authenticity criteria

3. We issue a digital authenticity seal and signed certificate for verified items

4. We notify both buyer and seller of the verification outcome

7.3 Verification Costs

Shipping to Inspection Facility: The cost of shipping to our Belgian inspection facility is included in the listing price and borne by the buyer as part of the total purchase amount.

Shipping to Buyer: The cost of shipping from our UK dispatch origin to the buyer is paid by the buyer at checkout.

7.4 Failed Verification

If an item fails the authenticity verification:

• The buyer shall receive a full refund of the purchase price

• The seller shall bear a 5% penalty fee (deducted from any amounts due)

• The seller shall pay for return shipping of the item

• The seller’s account may be suspended or terminated

• We may report the seller to relevant authorities

7.5 Digital Authenticity Certificate

For all items that pass verification, we provide:

• A digital authenticity seal

• A signed certificate of authenticity

• Documentation suitable for warranty claims and potential resale

8. DELIVERY AND FULFILMENT

8.1 Seller to Inspection Facility

The seller is responsible for shipping the item to our inspection facility in Belgium or London within a reasonable timeframe following the sale.

8.2 Platform to Buyer

Following successful verification at our Belgian facility, the item is transferred to our dispatch origin in London, United Kingdom. From there, we arrange delivery to the buyer in accordance with our Shipping Policy.

8.3 Risk and Title

Risk of loss, damage, and title to the item pass to the buyer upon delivery to the shipping carrier at the dispatch origin.

9. REFUNDS AND RETURNS

9.1 Policy Application

All refunds and returns are governed by our Return and Refund Policy, which forms an integral part of these Terms.

9.2 Buyer-Initiated Returns

Buyers may request returns in accordance with the Return and Refund Policy. The return window is 30 Working Days from the date of delivery confirmation.

9.3 Refund Issuance

Refunds shall be issued as follows:

We reserve the right to determine the refund method at our sole discretion. Buyers do not have the right to elect their preferred refund method.

9.4 Final Sale Items

Certain items may be designated as “Final Sale.” Such designation eliminates any right of return or refund. The designation may appear on:

• The website’s general terms

• The specific product listing

• The order confirmation email

10. DISPUTE RESOLUTION

10.1 Internal Escalation

We endeavour to resolve all disputes amicably and efficiently. If you believe we have not adequately addressed your issue regarding an order, you must:

1. Contact our support team through normal channels

2. If unsatisfied, escalate to our appeals process

10.2 Appeals Process

To initiate an appeal, you must email [email protected] within 30 days of the order creation date.

Your appeal must include:

• Your order number

• A clear description of the issue

• Supporting documentation (screenshots, correspondence, etc.)

• The resolution you are seeking

Appeals submitted outside the 30-day window shall be dismissed without consideration.

10.3 Arbitration

Where internal resolution proves unsuccessful, we offer arbitration services conducted in accordance with the rules of the London Court of International Arbitration.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: The courts of London, United Kingdom, shall have exclusive jurisdiction over any disputes arising from these Terms or your use of the Platform.

11. ACCOUNT SUSPENSION AND TERMINATION

11.1 Suspension Without Notice

We reserve the right to suspend any user account without prior notice where:

• We have reason to believe fraudulent activity is occurring

• We have received reports of policy violations

• We are conducting internal investigations

• We deem suspension necessary to protect the Platform or other users

• Any other reason we deem sufficient in our sole discretion

11.2 Termination Without Notice

We may terminate user accounts for:

• Single or multiple repeated violations of these Terms

• Submission of counterfeit or inauthentic items

• Provision of false or misleading information

• Any other conduct we deem unacceptable

Termination may be effected without prior or written notice and shall be effective immediately.

11.3 Effects of Termination

Upon termination:

• The user loses access to their account

• All pending transactions may be cancelled or frozen

• Any funds held may be withheld pending investigation

• The user remains liable for any obligations incurred prior to termination

12. LIABILITY AND DISCLAIMERS

12.1 Our Role as Facilitator

We are a marketplace facilitator only. We do not sell, manufacture, or control the items listed on our Platform.

To the fullest extent permitted by law, we disclaim any and all liability for:

• The quality, safety, authenticity, or legality of items

• Seller misconduct, including fraud, misrepresentation, or non-delivery

• Buyer conduct, including non-payment or fraudulent claims

• Any issues arising from transactions between users

12.2 Limitation of Liability

In no event shall Wretail Ltd, its directors, employees, or affiliates be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits or business opportunities

• Damage to reputation or goodwill

• Any claim exceeding the total transaction value of the specific order in dispute

This limitation applies regardless of the legal theory upon which the claim is based.

12.3 No Warranty

The Platform is provided “AS IS” and “AS AVAILABLE” without any warranties of any kind, express or implied. We do not warrant that:

• The Platform will be uninterrupted or error-free

• The Platform will be secure or free of viruses

• Any information obtained through the Platform will be accurate or reliable

13. DATA PROTECTION AND PRIVACY

13.1 GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the UK GDPR.

We process personal data in accordance with:

• The principles of lawfulness, fairness, and transparency

• Purpose limitation

• Data minimisation

• Accuracy

• Storage limitation

• Integrity and confidentiality

• Accountability

13.2 Data Collection and Use

We collect and process personal data for the following purposes:

• Facilitating transactions between buyers and sellers

• Authenticating users and verifying identities

• Processing payments and payouts

• Providing customer support

• Improving our services

• Complying with legal obligations

13.3 Data Subject Rights

Users have the following rights under GDPR:

To exercise any of these rights, please contact us at [email protected].

13.4 Privacy Policy

Our Privacy Policy provides detailed information on how we collect, use, store, and protect your personal data. It forms an integral part of these Terms.

14. INTELLECTUAL PROPERTY

14.1 Our Intellectual Property

All content on the Platform—excluding user-submitted listings—is the intellectual property of Wretail Ltd and is protected by copyright, trademark, and other intellectual property laws.

This includes:

• The Platform’s design and layout

• Our logos and branding

• All text, graphics, and images not submitted by users

14.2 User-Submitted Content

Users retain ownership of the content they submit to the Platform, including:

• Listing descriptions and images

• User profiles

• Reviews and feedback

However, by submitting such content, users grant us the license specified in Section 4.5.

14.3 Brand Owners

All brand names and trademarks mentioned on our Platform remain the property of their respective owners. We do not claim any ownership interest in such marks.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Shipping Policy, Return and Refund Policy, and Privacy Policy, constitute the entire agreement between you and Wretail Ltd regarding your use of the Platform.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision in the future.

15.4 Assignment

We reserve the right to assign or transfer these Terms and our rights and obligations hereunder to any third party, including in connection with a merger, acquisition, or sale of assets.

Users may not assign or transfer their rights or obligations under these Terms without our prior written consent.

15.5 No Third-Party Rights

These Terms do not confer any rights or benefits on any third party, except as expressly stated.

15.6 Language

These Terms are drafted in the English language. In the event of any translation conflict, the English version shall prevail.

15.7 Survival

Provisions that by their nature should survive termination of these Terms shall so survive, including but not limited to:

• Intellectual property provisions

• Limitation of liability

• Governing law and jurisdiction

• Payment obligations

16. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms or the Platform:

We recommend using Live Chat for the fastest response.

These Terms and Conditions were last updated: February 1, 2026

By using wornright.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.